Refund Policy

Last updated: December 2024

14-Day Money-Back Guarantee

We offer a full refund within 14 days of your initial purchase, no questions asked.

Eligibility for Refunds

You are eligible for a full refund if:

  • You request a refund within 14 days of your first subscription payment
  • You have not extensively used the Service (more than 50 generations)
  • This is your first refund request

How to Request a Refund

To request a refund:

  1. Email us at refunds@ningal.com with your account email
  2. Include "Refund Request" in the subject line
  3. Provide the reason for your refund (optional, helps us improve)

We will process your refund within 5-10 business days. The refund will be credited to the original payment method.

Subscription Cancellation

If you cancel your subscription after the 14-day refund period:

  • You will retain access until the end of your current billing period
  • No partial refunds are provided for unused time
  • Your generated applications remain available for download

Exceptions

Refunds may not be provided in cases of:

  • Violation of our Terms of Service
  • Fraudulent activity or abuse of the Service
  • Multiple refund requests from the same user

Annual Subscriptions

Annual subscriptions are eligible for a full refund within the first 14 days. After this period, we may offer a prorated refund at our discretion for unused months.

Contact Us

For refund inquiries, please contact: refunds@ningal.com